Introducing Ari.
An extension of Phone Branch, whether on-the-go or at home, there's Ari. With our new Virtual Assistant, you'll save time and get the answers you need, 24/7.
Your time is valuable. Even when you are looking for a quick answer to your money questions, you need the knowledgeable, superior service you've come to expect from your Credit Union.
Say Hello to Ari, Our New Virtual Assistant
How Does Ari Work?
Ari is available 24/7 and accessible by using our local number (763.422.0290) or the toll-free number (800.785.2428). When you call, you'll be greeted by Ari and asked how she can assist you.
If you need help with something beyond Ari’s ability and it is during our business hours, you will then be assisted by a Contact Center Representative.
What Type of Transactions Can Ari Complete?
- Reviewing account balances
- Transaction history
- Perform account transfers (same member # only)
Ari is always learning and we're dedicated to help her find new opportunities to improve and enhance her capabilities.
Will Ari Authenticate My Account Before Revealing Private Information?
Yes, will use additional account information to authenticate you, just as we would using our other existing channels.
What if I Don't Want to Speak to Ari?
If you prefer not to use Ari, you can speak to a representative by following the prompts.
You may also chat or utilize AHCUface2face Video Chat, during normal business hours.
Other FAQs
With our New Virtual Assistant, You'll Get the Answers to Your Questions in No Time.
Learn more about how Ari can help make managing your membership easier, click the read more icon to answer common questions you may have about using Ari.
How does Ari benefit our members?
Ari will help by more efficiently answering some of your most common questions, which will leave the more complex questions to our Contact Center Representatives. This will help to save member’s time by allowing you to get account questions answered quicker than waiting for a representative.
What’s the Best Way to Communicate with Ari?
The best way to communicate with Ari is by speaking in short, clear commands, such as “What is my Checking Balance?”
Other FAQS
Have Additional Questions About ARI?
Why Are We Using Artificial Intelligence Like Ari?
We're always working to find you the quickest and most efficient way to manage your membership, part of that is adding new tools to assist you better. Ari will be able to provide support for your general questions 24/7.
Is Ari Accurate?
Ari is able to accurately respond to many different questions and is constantly learning so she can better answer more questions and better serve our members’ needs.
Do I Have to Pay to Use Ari?
No, Ari is a complimentary service offered to enhance your member experience.
What Language Does Ari Speak?
Currently, Ari is only able to understand and respond in English.
Will Ari Be Able to Answer and Respond to More Inquiries in The Future?
Yes, Ari is always learning and we’re are dedicated to help her find new opportunities to improve and enhance her capabilities.
Will Air be available in other channels other than by phone?
We hope to utilize Ari in additional member service channels in the near future.
Can Ari help me open a new membership?
Yes, she can help direct you to the online membership application to become a Member.
What information do I have to give in order to use Ari?
Depending on your request, Ari may ask for additional information to best answer your questions. This may include authentication questions to properly identify you.
Can Ari answer my loan application questions?
Ari can direct you to the department that your application is associated with, but cannot provide you with status updates at this time.
Can Ari put me in touch with an actual member service representative if my question can’t be answered?
Absolutely, if Ari cannot answer your question, you will be given the option to call or chat with a Contact Center Representative.
What Type of Transactions Can Ari Complete?
- Reviewing account balances
- Transaction history
- Perform account transfers (same member # only)
Will Ari authenticate my account before revealing private information?
Yes, will use additional account information to authenticate you, just as we would using our other existing channels.
Do you keep a record of member conversations with Ari?
Yes, Ari will retain a transcript of member conversation, but will not record voice conversations.
How do I skip using Ari? I only want to speak to a live person.
If you prefer not to use Ari, you can speak to a representative by following the prompts. You may also chat or utilize AHCUface2face Video Chat, during normal business hours.